If your Note generated but it doesn't quite hit the mark, read on to learn:
What may have caused your Note to fall short of your expectations
How to improve the Note now
How to get the best Notes possible in the future
How to share feedback about Note quality directly with our product team
Before we begin
It's also worth mentioning that while we strive to produce Notes that are as close to perfect as possible, technology is never perfect. Notes generated by AI should always be reviewed and edited if necessary.
Why is the quality of my Note less than I expected?
First and foremost, if your Note isn't up to par, we apologize for the inconvenience. We understand the value in high-quality Notes and it's a top priority for our team to deliver the most accurate Note possible according to your session and preferences.
Note content is generated based on:
the session recording itself
the client's Treatment Plan*
the client's Assessments and Homework*
Usually when a less than desirable Note is generated it's due to the quality of the session recording.
Quality of the recording content can be diminished if:
an empty Transcript
the recording was never started, causing the Note to be generated based off of Assessments* and Homework* alone
a partial Transcript
the clinician's audio was recorded but the client's audio wasn't due to using Blueprint improperly
the recording was choppy due to internet, microphone, or device issues
the audio was unclear, perhaps due to microphone placement
your device has multiple programs and apps accessing the audio, which could cause Blueprint to lose it's access to the audio
the recording was done on the demo client profile, Johnny Appleseed
Notes generated for the demo client are pre-programmed
Read more below on how to address these issues and get setup for the best Notes possible.
How to improve a less-than-ideal Note now
There are three things you can do to improve the quality of your Notes now and in the future.
1. Use Magic Edit to re-write the Note
As long as you have a Transcript, you can use Magic Edit to regenerate the Note according to your needs; feel free to get as specific as you'd like! Notes re-written via Magic Edit do not count towards your note usage.
2. Set your Note Preferences
For more control and customization of how your Notes are generated, you can set your preferences once and Blueprint will automatically apply them to all future Notes with Note Preferences!
3. Use dictation to generate a new Note entirely
If a Note still falls short after using Magic Edit and Note Preferences, you can dictate the session and generate a totally new Note!
When using the Dictation feature, you simply give Blueprint a verbal summary of the session (no need to speak in terms of a progress note) and Blueprint will generate a Note based on your summary.
To dictate a session, head to your Sessions Dashboard and click "Dictate Notes" -- Blueprint will walk you through the rest!
Tips for getting the best Notes in the future
Creating a compatible environment is the best way to ensure great Notes. Here are our top three tips for the best Note output.
If recording a telehealth session...
make sure you're using a computer, not a phone or tablet
if using headphones, make sure you share your telehealth platform is open in your internet browser (not the Zoom program) and share your browser tab audio
If using a phone or tablet...
Make sure your device stays on at all times, with Blueprint showing
And no matter what, make sure you started recording
Sometimes we see that the final "Start recording" button never gets clicked, which means Blueprint didn't ever get access to your audio
📚 For a full list of best practices, check out: Best practices + troubleshooting guide for great Notes
📚 For telehealth-specific tips, check out: Using Blueprint with Telehealth Sessions
How to share Note feedback directly with our product team
The best way to let us know how your note turned out is to rate it.
Anytime a note is "off" or just not what you were hoping for, rate the note with the thumbs down icon (it's at the very bottom of the note, see screenshot) and leave a comment as to what was wrong with it. Our clinical and engineering teams analyze these reviews and use them to help guide product improvements and fine-tune the AI.
💡 It's worth mentioning that while we strive to be as close to perfect as possible, technology is never perfect. Notes generated by AI should always be reviewed and edited if necessary.
Tips for getting the best Notes in the future
Creating a compatible environment is the best way to ensure great Notes. Here are our top three tips for the best Note output.
If recording a telehealth session...
make sure you're using a computer, not a phone or tablet
if using headphones, make sure you share your telehealth platform is open in your internet browser (not the Zoom program) and share your browser tab audio
If using a phone or tablet...
Make sure your device stays on at all times, with Blueprint showing
And no matter what, make sure you started recording
Sometimes we see that the final "Start recording" button never gets clicked, which means Blueprint didn't ever get access to your audio
📚 For a full list of best practices, check out: Best practices + troubleshooting guide for great Notes
📚 For telehealth-specific tips, check out: Using Blueprint with Telehealth Sessions