This article explains how the in-session chat works, when to use it, and answers the most common questions about chat history and visibility.
Overview
With in-session chat, you and your clients can send each other messages inside the live session -- no separate tool, browser tab, or messaging app required.
It's especially helpful when you need to:
Troubleshoot audio or video issues without disrupting the session ("Can you hear me?", "Try turning your camera off and back on")
Share a link with the client (such as a worksheet, intake form, or resource page)
Pass along a quick note when speaking out loud isn't ideal
How to send a message during a telehealth session
From within your telehealth session, click the Chat icon in the lower-right corner of the session window
Type your message in the Type a message field at the bottom of the panel
Press Send (or hit Enter) to deliver it to the client
FAQ
Is chat history stored after the session?
No. Chat history is only persisted during the active session. Once the session ends, the chat history disappears and cannot be recovered.
Can I see messages that were sent before I joined?
No. You'll only see messages sent while you were present in the session. If you join late or briefly disconnect, any messages exchanged during your absence will not appear in your chat panel.
Does chat work if my video or audio drops?
Yes, that's one of the main reasons it exists. Chat runs independently of the audio and video streams, so even if a participant is having audio or video trouble, you can still communicate by text to coordinate next steps.
Is in-session chat HIPAA-compliant?
Yes. In-session chat runs inside the same secure Blueprint video session as the audio and video.